商业研究

商业研究

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——基于临时性团队的研究视角

何会文1，高欣2   

  1. 1．南开大学 旅游与服务学院，天津 300350； 2．辽宁对外经贸学院 大连会展经济研究所，辽宁 大连 116052
  • 收稿日期:2017-04-21 出版日期:2017-09-22
  • 作者简介:何会文（1971 -），男，河北衡水人，南开大学旅游与服务学院副教授，管理学博士，研究方向：会展管理；高欣（1981-），女，辽宁昌图人，辽宁对外经贸学院大连会展经济研究所副教授，经济学博士，研究方向：会展管理。
  • 基金资助:
    国家社会科学基金一般项目“会展项目的社会网络及其机理研究”，项目编号：12BGL071；天津社会科学基金项目“社会网络视角下的企业参展绩效提升机制及其对策研究”，项目编号：TJGL16-004。

The Impact of Human Resource Allocation on Exhibitor Performance： From the Perspective of Temporary Team

HE Hui-wen1，GAO Xin2   

  1. 1. College of Tourism and Service Management, Nankai University, Tianjin 300350, China; 2. Research Center for MICE Economics of Dalian，Liaoning University of International Business and Economics，Dalian 116052,China
  • Received:2017-04-21 Online:2017-09-22

摘要： 展会在一定意义上表现为人与人之间的互动，人力资源配置对参展绩效具有显著影响。基于临时性团队的研究视角，经由理论推演和对158个参展团队、571名参展工作人员的调查，从领导者特征、团队氛围和成员构成多样性方面解析人力资源配置对参展绩效的影响。研究发现：在领导者特征方面，参展经理或参展协调人的领导能力和道德水平对参展绩效具有显著的正向影响；在团队氛围方面，参展团队的行为规范水平和快速信任水平对参展绩效具有显著的正向影响；在成员构成多样性方面，虽未发现它对参展绩效具有直接影响，但它与参展绩效的诸多影响因素显著相关，也是组建参展团队时不可忽略的考虑因素。

关键词: 参展绩效, 临时性团队, 领导者特征, 团队氛围, 成员构成多样性

Abstract: The exhibition is, in a sense, an interaction between people, so human resource allocation has a significant effect on exhibitor performance. Based on the theoretical deduction and investigation of 158 exhibiting teams with 571 employees, this research analyzes the impact of human resource allocation upon the exhibitor performance from the perspective of temporary team. The research result shows that the leadership ability and the moral level of the exhibition manager have a significant positive impact on the exhibitor performance, and the level of normative actions and swift trust of the exhibiting team also have a significant positive impact on the exhibitor performance. As to the team diversity, although no evidence is found that it has a direct effect on the exhibitor performance, it is significantly related to several factors influencing the exhibitor performance. Therefore, the team diversity cannot be ignored when a company builds the exhibiting team.

Key words: exhibitor performance, temporary team, leader characteristics, team climate, team diversity